Reel Good Training prides itself on operating by the very highest professional and ethical standards. This philosophy influences everything we do, whether in dealing with our clients and suppliers; appointing personnel or running our day-to-day business.

Our quality assurance policy

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which exceed their expectations. We are committed to continuous improvement and have established a highly successful feedback system with clients to provide a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-

• regular gathering and monitoring of client feedback, both formally and informally;
• a customer complaints procedure;
• selection and performance monitoring of freelance personnel against set criteria;
• guidance and development of our freelance personnel;
• regular audit of our internal processes;
• measurable quality objectives which reflect our business aims; and
• reviews of customer feedback and complaints.

Our internal procedures are reviewed regularly, are given to all freelance personnel and are made available to them at any time. 

Though the business’s partners have ultimate responsibility for quality, all freelance personnel have a responsibility within their own areas of work so helping to ensure that quality is embedded within the whole of the company. 

Our anti-slavery and human trafficking policy

Modern slavery and human trafficking are a crime and a violation of fundamental human rights.

Pursuant to section 54(1) of the Modern Slavery Act 2015, Reel Good Training is committed to ensuring that there is no modern slavery or human trafficking in any part of our business or in our supply chains.

In light of the obligation to report on measures to ensure that all parts of our business and supply chain are slavery free we have reviewed our workplace policies and procedures to assess their effectiveness in identifying and tackling modern slavery issues.

Our workplace policies and procedures demonstrate our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking are not taking place anywhere in our supply chains.

We are committed to:

• identifying and assessing potential risk areas in our supply chains;
• mitigating the risk of slavery and human trafficking occurring in our supply chains;
• monitoring potential risk areas in our supply chains; and
• protecting whistle blowers.

Our equal opportunities policy

We ensure that we are aware of and comply with legislation including the Equal Pay Act 1970, The Race Relations Act 1976 and Amendment 2000, Disability Discrimination Act 1995 and Sex Discrimination Act 1975. We aim to encourage, value and manage diversity in all areas of our business and to be an equal opportunities employer.

We are committed to providing equality for all. We do not accept discrimination on the grounds of gender, sex, marital status or gender re-assignment.  Nor will we tolerate discrimination on the grounds of race, ethnic origin, colour, nationality, national origin, religion or belief, age or disability.

We will not tolerate victimisation, discrimination or harassment in any form and we make it clear that any instances will be investigated and, if proven, will be deemed to be a disciplinary offence which could result in dismissal. We believe that everyone should be treated fairly and on their own merit and ability.

This policy is the ethos of our selection of freelance personnel and applies to training and to discipline and dismissal. We work with our clients and suppliers to ensure that they understand our ethos and we make it clear that fair treatment for all is expected and should be maintained.

The business’s partners are responsible for this policy and its implementation and for investigating any instances of discrimination. 

Our environmental policy

We are committed to complying with legislation, to continually improving our processes to prevent pollution so lessening our impact on the environment.

We provide guidance to our freelance personnel on environmental issues and monitor and review our environmental progress on an ongoing basis. We have set ourselves specific objectives and targets which show that we are aware of our impact and that we are acting upon this knowledge.

Our objectives and targets are:-

• to reduce the amount of waste by introducing a recycling system for paper, tape stock and other goods;
• to introduce low-energy light bulbs and better office insulation;
• to reduce the amount of waste by printing double sided, where appropriate;
• to encourage vehicle sharing wherever possible;
• to use our buying power, wherever practicable, by buying local, fair-trade, recycled and products from sustainable sources; and
• to use, wherever practicable, suppliers who share our environmental ethos.

Our anti-fraud policy

Reel Good Training is committed to preventing, detecting and reporting fraud, and in co-operating with other organisations to reduce opportunities for fraud.

We believe that fraud risk can best be managed through preventative and detective control measures. Reel Good Training is therefore committed to the continuous improvement of fraud prevention and detection techniques.

While our directors have a responsibility to ensure adequate anti-fraud measures and controls are present in our systems, we believe that all staff and freelance personnel are equally expected to be vigilant and play an active part in anti-fraud activity.

The following actions are among those considered by Reel Good Training to fall within the definition of fraud:

• theft of company property, including information;
• forgery or alteration of company documents;
• wilful destruction or removal of company records;
• falsification of expenses claims;
• unauthorised disclosure of confidential information to outside parties;
• misappropriation or use of company assets for personal gain;
• undertaking or assisting in illegal activity (including money laundering);
• acceptance of bribes or gifts to favour third parties;
• unauthorised premium discounting;
• knowingly generating or paying false claims or invoices.

We will manage potential fraud risk by:

• investigating all incidences of actual, attempted or suspected fraud, and all instances of major control breakdown;
• encouraging staff and freelance personnel to be vigilant and raising fraud awareness at all levels;
• ensuring key controls are complied with;
• providing staff and freelance personnel with effective confidential reporting mechanisms and encouraging their use;
• taking action against individuals and organisations perpetrating fraud against Reel Good Training and seeking restitution of any asset fraudulently obtained and the recovery of costs;
• co-operating with the police and other appropriate authorities in the investigation and prosecution of those suspected of fraud.

Our health and safety policy

Our statement of general policy is:

• to provide adequate control of the health and safety risks arising from our work activities;
• to consult with our freelance personnel on matters of their health and safety;
• to provide and maintain safe plant and equipment;
• to ensure safe handling and use of equipment;
• to provide information, instruction and supervision for freelance personnel;
• to ensure that all freelance personnel are competent to do their tasks, and to give them adequate training;
• to prevent accidents and cases of work-related ill health;
• to maintain safe and healthy working conditions; and
• to review and revise this policy at regular intervals.

Our anti-bribery and anti-corruption policy

Reel Good Training is committed to conducting business in an ethical and honest manner, and is committed to implementing and enforcing systems that ensure bribery is prevented.

We have zero tolerance for bribery and corrupt activities. We are committed to acting professionally, fairly, and with integrity in all business dealings and relationships, wherever in the country we operate.

Our company will constantly uphold all laws relating to anti-bribery and corruption in all the jurisdictions in which we operate. We are bound by the laws of the UK, including the Bribery Act 2010, in regards to our conduct both at home and abroad.

Reel Good Training recognises that bribery and corruption are punishable by up to ten years of imprisonment and a fine. If our company is discovered to have taken part in corrupt activities, we may be subjected to an unlimited fine, be excluded from tendering for public contracts, and face serious damage to our reputation. It is with this in mind that we commit to preventing bribery and corruption in our business, and take our legal responsibilities seriously.